Privacy Policy

Introduction

EaseTool ("we," "our," or "us") is committed to protecting the privacy and security of banking professionals and financial institutions who use our document processing services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Given the sensitive nature of financial documents, we have implemented bank-grade security measures and follow industry best practices to ensure your data remains confidential and secure.

Information We Collect

Document Processing

• Uploaded Files: We process PDF documents that you upload for unlocking or other services. These files are processed in-memory and are never permanently stored on our servers.
• Processing Metadata: We may temporarily collect technical information about file processing (file size, processing time) for performance optimization.

Website Usage Information

• IP Address: We collect your IP address for security and fraud prevention purposes.
• Browser Information: We collect information about your browser type, version, and operating system.
• Usage Analytics: We use Google Analytics to understand how our website is used (with anonymized data).
• Cookies: We use essential cookies for website functionality and analytics cookies (with your consent).

Contact Information

• Contact Forms: When you contact us, we collect your name, email, company information, and message content.
• Support Communications: We retain support communications to provide better service and resolve issues.

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Processing your PDF documents as requested
• Providing technical support and customer service
• Improving our services and developing new features
• Ensuring the security and integrity of our platform

Communication

• Responding to your inquiries and support requests
• Sending important service updates and security notifications
• Providing information about new features (with your consent)

Legal Compliance

• Complying with applicable banking and financial regulations
• Protecting against fraud and unauthorized access
• Maintaining audit trails as required by law

Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption: All data transmission uses SSL/TLS encryption
• In-Memory Processing: Documents are processed in memory and never stored permanently
• Secure Infrastructure: Our servers are hosted in secure, certified data centers
• Access Controls: Strict access controls limit who can access our systems

Operational Safeguards

• Employee Training: All staff receive security and privacy training
• Background Checks: Comprehensive background checks for all employees
• Regular Audits: Regular security audits and penetration testing
• Incident Response: Comprehensive incident response procedures

Data Retention

We follow strict data retention policies:

• Uploaded Documents: Never stored permanently; deleted immediately after processing
• Processing Logs: Retained for 30 days for security and troubleshooting purposes
• Contact Information: Retained for as long as necessary to provide support
• Analytics Data: Anonymized analytics data retained for 26 months (Google Analytics default)

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulation
• Security Threats: To protect against fraud, security threats, or illegal activities
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with continued privacy protection)

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your personal information
• Withdrawal: Withdraw consent for optional data processing

To exercise these rights, please contact us at privacy@easetool.com.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

• Required for website functionality and security
• Cannot be disabled without affecting site operation

Analytics Cookies

• Help us understand how visitors use our website
• Used to improve our services and user experience
• Can be disabled through your browser settings or our cookie preferences

Advertising Cookies

• Used to display relevant advertisements (Google AdSense)
• Help fund our free services
• Can be managed through Google Ad Settings

International Data Transfers

Our services may involve transferring your information to countries outside your residence. We ensure appropriate safeguards are in place:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct
• Binding corporate rules for multinational organizations

Children's Privacy

Our services are designed for banking professionals and are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Providing prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Regulatory Compliance

EaseTool is committed to compliance with applicable privacy and data protection regulations, including:

• GDPR: General Data Protection Regulation (EU)
• CCPA: California Consumer Privacy Act (US)
• SOX: Sarbanes-Oxley Act compliance for financial institutions
• PCI DSS: Payment Card Industry Data Security Standard
• Banking Regulations: Applicable financial industry regulations